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SPOCART app & website

Delete your SPOCART account

You can close your SPOCART account at any time. This page explains how to do it, what we remove, and the small amount we are required by law to keep.

How to delete

Two ways to close your account

From inside the SPOCART app

The fastest route, and it takes effect immediately.

  1. Open the SPOCART app and sign in
  2. Go to Account → Privacy & Security
  3. Tap Delete my account
  4. Confirm twice — the second screen lists exactly what is removed

You are signed out on every device as soon as the account closes.

By email, if you no longer have the app

Email sales@spocart.in from the address on your account, or send us a message from the registered mobile number, with the subject “Delete my SPOCART account”.

Tell us the mobile number the account uses so we can find it. We verify the request with a one-time code to that number — nobody can close your account without it.

Requests are actioned within 7 working days.

Contact details

What happens

What we delete, and what we must keep

Deleted straight away

  • Your business details — name, contact person, email and GSTIN
  • Saved delivery addresses
  • Team members you added to the account
  • Notifications and saved devices
  • Quotation requests, including any artwork or files you uploaded
  • Product reviews you wrote
  • Enquiries you sent us from this website
  • Your mobile number, which is released so it can be registered again

Your cart, wishlist and anything cached on your phone are cleared from the device at the same time.

Kept, because the law requires it

Indian tax law requires a seller to retain GST invoices and the records behind them for several years after the financial year they belong to. So we keep:

  • Past orders and the items on them
  • Payment records against those orders
  • The GST invoice, including the business name, GSTIN and delivery address printed on it

These are kept only as accounting records. They are no longer linked to a working account, cannot be signed into, and are not used to contact you. Your delivery phone number is removed from them, because a GST invoice does not need it.

Once the retention period ends, these records are deleted in the normal course.

Before you delete

  • It cannot be undone. Closing the account does not pause or freeze it — the data is gone.
  • Settle any outstanding invoices first. A Pay Later balance remains payable after the account closes; clearing it beforehand saves a lot of back and forth.
  • Download any invoices you need. You will not be able to reach them from the app afterwards.
  • You can come back. The same mobile number can register a fresh account, but none of the old history carries over.

For anything else about your data, see our privacy policy.